Compass IT Associate reviews

Management and those obviously being groomed for management were a little clique'y. Most of DC management did not seem to take feedback as constructive critique, instead it seemed they took it as dissent, which made it more difficult to fix problems. Unfortunate because most the people in management were really good people and had the potential to be great leaders, but fell short in most cases.

Compass laid off over half of the IT Department in "restructuring". This IT department was hands down the best I have ever worked for in my career. Compass continued to exhibit a pattern of treating their employees like second class citizens throughout 2020. People chosen to remain in IT was completely random or chosen by favoritism, either way not a good way to choose. The rest were moved to a new role called Agent Experience Manager or laid off. The Agent Experience Manager position was a combination of 3 different positions that the company had previously. They went from specialization expertise to the Swiss army knife approach. The company cut 15-20% of the workforce due to Covid-19, then cut the remaining employees salaries by 20%, unless you happen to be lucky and be an engineer. The CEO can be seen on the news saying that business is back to pre Covid-19 levels, yet the pay cuts remain in effect. 12 months ago I would have told you that Compass was the best place I've ever worked, but the cuts, management changes, company restructuring and Covid-19 implications have all changed the business tremendously.