1.0
Jan 12, 2021
Recommend
CEO approval
Business Outlook
Pros
-Fantastic and collaborative colleagues, many of which are severely overworked and substantially underpaid
Cons
-Several agents are bullies and the louder they complain, the more they get what they want. It is all a money game and the agents know exactly who to manipulate in order to get what they want (usually the SGM's, who have no insight into how the actual work is done from the supporting teams) -Performance reviews are a popularity contest and require a lot of work, with no factual data to support claims as there are no automated systems to track anything -Most managers are self-serving and are not true leaders; they only care about getting themselves ahead and leave their hardworking teams in the dust
