- A bizarre, exclusionary internal communication structure that creates siloed departments and teams. The need-to-know culture trickles down from the top, leaving folks in the field scrambling with last-minute information.
- Habit of throwing money at new talent instead of promoting/appropriately compensating the great team already under the hood. If you're applying, negotiate up front! You won't see bonuses or substantial increases once you're on payroll.
- Emphasis on selling the product (Compass tech platform) instead of helping the agents — hitting KPIs is the first priority, agent needs the second.
- A 'That's not my job' team culture — obsession with lanes, internal procedure, and moving agents through the steps as efficiently as possible. No room for creative problem solving or using your brain. If you like talk tracks, you'll be right at home.