I get it business is slow and the powers that be seen to think that's the fault of the workers in the stores, a lot of changes this year from the powers that be all geared to blame the little guys for the slow traffic, polices that continue to clamp down on us for the companies failures, high rate increases forcing customs out. Oh you failed to show the customer that the rate increases are a good thing, a reservation didn't come in that's your fault you didn't call them enuff or beg them to come in now we are taking away you bonus because they didn't come in to rent, your delinquency is too high you failed to get them in to pay you must not be doing your calls, it's always on us, the powers that be never accept that maybe they are the ones to blame. Mystery shop after Mystery shop, surprise visits and monthly audits, threats of write ups if you don't do everything perfectly, taking away the Christmas party that everyone looks forward too because again we failed the powers that be, that's not the way to build employee loyalty, and now the powers that be will be listening to every phone call interaction we have with customers and judging them, this company has gone from looking forward to going into work to oh no I have to go to work today, the way things are right now I wouldn't recommend this company to someone I didn't like key alone someone I liked.
