atmosphere appears supportive, but in reality was not; upper management does not focus on the workers' needs; productivity requirements were not realistic for rural areas, but there was senior management refusal to accept the mileage realities; fellow employee was criticized for years for poor productivity, losing pay raises, then suddenly after 5 years her phone management system for dealing with serious long distance issues (over 100 miles 1 way) was ok'd dating back years - and no raises for her creativity and attention to detail; nonsensical hiring and attention to area served, e.g, I lived in and was hired in area S to work in area S, then forced to work in area P 50 miles away, then management refused to allow me to transfer to work in my area of original hire, management refused to transfer a FT employee who lived in area S and worked in area F 45 miles away to an identical position in area S, then hired a FT employee living in area F to work in area S