Management is bonus driven,sales pens unrealistic contracts without consulting field but doesnt care, management hires "temps" to service projects for long term clients and the results are disastrous, payscale isnt much better than fast food joints...the company treats the techs like dirt though the techs create the income...like I said it is bonus driven, managagement will not supplyneeded help or supplies if it will detract from their bonuses, blaming the techs in the end