Is Concentrix a good company to work for as a Customer Service Representative/TSR?

Customer Service Representative/TSR professionals working at Concentrix have rated their employer with 4.0 out of 5 stars in 68 Glassdoor reviews. This is a higher than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Customer Service Representative/TSR Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Customer Service Representative/TSR interview questions at Concentrix .

Does Concentrix pay Customer Service Representative/TSR employees well?

Customer Service Representative/TSR professionals rate their compensation and benefits at Concentrix with 4.0 out of 5 stars based on 68 anonymously submitted employee reviews. This is 10.5% better than the company average rating for salary and benefits. Find out more about Customer Service Representative/TSR salaries at Concentrix.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5517) , Team Leader (1842) , Agente De Atendimento (1640) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1293) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (588) , Content Moderator (554) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1261 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1149 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1112 reviews)); "Offer good benefits and HR is very nice and they are most of the time people focused." ((in 913 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 852 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2949 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2049 reviews)); "The pay is low and not enough for inflation" ((in 1234 reviews)); "Policy keeps changing everytime in order to follow client's request and there's no bonus here." ((in 329 reviews)); "Extended working hours" ((in 327 reviews))

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Concentrix

Concentrix Customer Service Representative/TSR reviews

4.0

90% would recommend to a friend

(68 total reviews)

Chris Caldwell

90% approve of CEO

77% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Culture & values

4.2

Career opportunities

4.0

Senior management

4.0

Compensation and benefits

3.9

Work/Life balance

Customer Service Representative/TSR employees have rated Concentrix with 4.0 out of 5 stars, based on 68 company reviews on Glassdoor. This indicates that most Customer Service Representative/TSR professionals have a good working experience there. Concentrix is rated in line with the average (within 1 standard deviation) by Customer Service Representative/TSR professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

4.0

Jun 27, 2024

A

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Events for employees are great

Cons

Yearly salary increase is not that good

Concentrix Response

We are always open to constructive feedback and appreciate this honest review. Thank you! Wishing you all the best on your next journey.

3.0

Jun 21, 2024

Bad side

Tsr support

Recommend

CEO approval

Business Outlook

Pros

Good colleagues and Good leaders

Cons

Delayed incentives and no transparency. QA team are untouchable and no QA calibration ever

3.0

May 10, 2024

Work/Life

Customer service representative/tsr

Recommend

CEO approval

Business Outlook

Pros

Salary will based on the account and the client -non toxic environment -career growth

Cons

-keeps adding “rules” and “KPIs” -team building is not free

Viewing 13 - 15 of 68 Reviews

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Concentrix Customer Service Representative/TSR reviews

Ratings by category

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A

Bad side

Work/Life

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