Conduent reviews

3.0

43% would recommend to a friend

(10,233 total reviews)
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Harsha V. Agadi

38% approve of CEO

36% positive business outlook

Conduent has an employee rating of 3.0 out of 5 stars, based on 10,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Conduent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

10K reviews
1.0
Jan 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent food and public transportation within walking distance

Cons

Training completely lacks - I have prior CSR experience and cannot believe how horrible the training was. Complete focus on "finding the answers" none of those answers they train you on will actually help you on the phone, their antiquated and counter-intuitive software system and absolutely no focus on customer service or how to deal with back to back calls where people need answers, training does not provide any of those answers. And when you are done with training your "supervisor" seems irritated that you ask a question or need help. My apologies, great leader, that I do not know everything about this position on day #2 and forgive me for interrupting you scrolling thru Instagram. Bonuses and other promises never delivered on. Sharing workspaces during a global pandemic. I regret leaving my prior position to work for these bozos.

1.0
Jan 13, 2021
Recommend
CEO approval
Business Outlook

Pros

Work from Home, the Company Provides Old Beat Up Equipment for You to Use

Cons

Rude Management, No Support, Recruiters Lie, Everyone Must Have an "open and flexible schedule", Several Hours of Mandatory Overtime, They Change Your Schedule in Under 24 Hours

1.0
Oct 31, 2020
Recommend
CEO approval
Business Outlook

Pros

-working from home/ less exposure to COVID

Cons

Conduent outsources to the Philippines. The benefits department does not consist of anyone from the United States. Conduent holds employees to a high standard when it comes to clients, but the employers treats its employees like crap. Low wages, micro-managing. Not parent friendly. They have this thing about “compliance” which is ignorant considering the company has no right to dictate another person’s home. Children and phones should be allowed. No one really cares to steal client information. The customers for the client “Apple” are very rude. The software keeps changing and bringing on more issues and if you agree with the customer, you get dinged for it. Anytime you get an upset customer, your supervisor will tell you how it’s your fault the customer called in upset and you didn’t position the “no” good enough. This place is beyond me. You have to troubleshoot your system every other hour and you don’t get paid for their system issues. No wonder there is an active lawsuit.

Viewing 454 - 456 of 10,233 Reviews

Glassdoor has 11,543 Conduent reviews submitted anonymously by Conduent employees. Read employee reviews and ratings on Glassdoor to decide if Conduent is right for you.