Conduent reviews

Where do I start. Anyone that has worked here and has ACTUALLY TRIED to move up in the company knows it's not gonna happen immediately. Even the supervisors have their hands tied when it comes to getting somewhere. It is impossible to TRULY give "excellent customer service" and in my time there I had many people say that I did great, but the COMPANY (client) will not allow us to actually help due to all the changing rules and regulations. Training will NOT help you, nor will most of the so called floor support...(which I was accepted for, but after a month was never used in that capacity..) even though my scores were above average and my attendance was PERFECT for 6 months.

Recent organizational changes, layoffs, low retention. Executives leaving in droves, leading to lack of clear and consistent direction. No raises, elimination of bonus program. Benefits have decreased (and require you to supplement with additional plans) while costs have increased. No 401k company match unless you're employed with the company through the end of the year. The different divisions in Conduent (and previously in Xerox Services) have been operating in silos. The culture and employee engagement across the company is inconsistent. No career planning or transparent succession plans to retain employees or promote within. No movement in management creates a ceiling, blocking upward advancement.