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      Conduent

      Engaged Employer

      Conduent reviews

      3.0

      43% would recommend to a friend

      (10,233 total reviews)
      avatar

      Harsha V. Agadi

      38% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      Conduent has an employee rating of 3.0 out of 5 stars, based on 10,233 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Conduent employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      10K reviews
      4.0
      Sep 14, 2017

      A Great Place to Work Full Time.

      Inbound call center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Great staff. 2. Excellent training. 3. Competitive work environment. 4. Full time 40 hour work weeks. 5. Attendance, professionalism and good work ethic will get you noticed. 6. Amazing fully stocked break room.

      Cons

      1. No benefits or holiday overtime pay until you have been with the company for 6 months. 2. Very little say in the shift you get. 3. Work hours aren't flexible. 4. No part time.

      1.0
      Sep 14, 2017

      My experience at Conduent-Lacey (formerly Xerox) has not been an ideal employment experience.

      Inbound call center representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      They are desperate to hire people, so you'll get the job. The training is thorough. You're only bullied by customers for either an 8 hour or a 10 hour shift, unless they have their mandatory overtime in place... Then it may be more. The other employees there aren't too bad. There is no physical labor needed. They hired a General Manager that has a degree in law, so they probably won't have anymore lawsuits anytime soon.

      Cons

      Computers have technical issues multiple times a day. They "suggest" you power cycle your computer on YOUR BREAK time since they give you 15 minutes and are only "required" to give you 10 minutes. They do a lot of shady things, but if you call them out on it they'll have an excuse as to why and that it was a misunderstanding. Pay is not "competitive", as they like to say. You start a dollar above minimum wage (currently) and cap out at $14 an hour. Whereas other call centers in the area start much higher... And if you bring THAT up they'll tell ya to go ahead and leave, they won't even consider raising the wage cap for the agents. They stated they are contracted instead of a direct call center, so we will always get a lower wage than the other call centers around.

      1.0
      Sep 14, 2017

      SDM

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits especially medical and RX

      Cons

      Awful management - they do not listen to their employees or their clients.

      Viewing 9655 - 9657 of 10,233 Reviews
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      ReviewsConduent reviews

      Glassdoor has 11,543 Conduent reviews submitted anonymously by Conduent employees. Read employee reviews and ratings on Glassdoor to decide if Conduent is right for you.