Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.1 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 86 reviews)); "Great benefits and time off to start" ((in 67 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 30 reviews)); "good work life balance" ((in 26 reviews)); "Good training" ((in 25 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management" ((in 52 reviews)); "low pay compared to other companies" ((in 38 reviews)); "Salaries are low, even when you consider it is a NH" ((in 17 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

45% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.1

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

173 reviews

4.0

Feb 17, 2022

Best Job Ever

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture, friendly people, no drama

Cons

Work is hard. Training team is full of drama and don't expect your peers to last long

3.0

Jan 27, 2022

Goods and Bads

Account manager

Recommend

CEO approval

Business Outlook

Pros

- Great training program - Fun work environment - Free lunches, a lot of raffles, team outings

Cons

- Don't give you many opportunities/good accounts to work with - Very repetitive job, gets boring and draining - Difficult to advance within this job

Connection Response

Thanks for sharing about your experience working at Connection. We are pleased to hear you found Connection to have a fun work environment and a great training. We pride ourselves on listening and learning from our current and former employees to ensure a continuous improvement culture and encourage you to share our opportunities for improvement with our team at Recruiting@connection.com.

4.0

Jan 25, 2022

Great Company

Account manager

Recommend

CEO approval

Business Outlook

Pros

Lots to of IT products to sell.

Cons

Can't pay their employees correctly.

Connection Response

Thank you for sharing your thoughts on working at Connection. We have a robust selection of products to sell for high income potential. If you have any issue with your pay, please reach out to payroll or your HRBP to resolve any pay issues.

Viewing 61 - 63 of 173 Reviews

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Jobs at Connection

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IT Support Technician (Part-Time, REMOTE)

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Connection

Connection Customer Service (CSR) reviews

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