Is Connection a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Connection have rated their employer with 2.9 out of 5 stars in 173 Glassdoor reviews. This is a lower than average score with the overall rating of Connection employees being 3.3 out of 5 stars. Search open Customer Service (CSR) Jobs at Connection now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Connection .

Does Connection pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Connection with 2.4 out of 5 stars based on 173 anonymously submitted employee reviews. This is 22.2% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Connection.

How happy are Customer Service (CSR) professionals working at Connection?

47% of Customer Service (CSR) employees at Connection would recommend their employer to a friend. This rating has increased by 11% in the past 12 months. Customer Service (CSR) professionals have also rated Connection with a 3.5 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.2 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Connection?

Account Manager (169) , Sales (26) , Enterprise Account Executive (13) , Technician (13) , Manager (11) , Account Executive (10) , Sales Representative (10) , Business Development Specialist (9) , Senior Account Manager (9) , Senior Systems Engineer (9) , Partner Development Specialist (8) , Business Development (6) , Configuration Technician (6) , Sales Associate (6) , Sales Manager (6)

What are the pros of working at Connection according to real employee reviews?

"Great people and very helpful." ((in 86 reviews)); "great benefits is the best thing about Pcconnection" ((in 59 reviews)); "I’ve never worked for a company that has such a great culture and everyone rallying around a common goal." ((in 31 reviews)); "good work/life balance" ((in 27 reviews)); "Training was great and beyond expectation in a good way!" ((in 27 reviews))

What are the cons of working at Connection according to real employee reviews?

"Poor management; culture of favoritism" ((in 53 reviews)); "low pay compared to other companies" ((in 41 reviews)); "It's more than just an outdated mentality and senior leadership focused on keeping their jobs." ((in 15 reviews)); "Salaries are low, even when you consider it is a NH" ((in 14 reviews)); "upper management is averse to change and wields a lot of power in thwarting positive direction changes and planning." ((in 12 reviews))

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Connection

Connection Customer Service (CSR) reviews

2.9

47% would recommend to a friend

(173 total reviews)

Timothy McGrath

44% approve of CEO

42% positive business outlook

Ratings by category

3.5

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.0

Career opportunities

2.8

Senior management

2.4

Compensation and benefits

Customer Service (CSR) employees have rated Connection with 2.9 out of 5 stars, based on 173 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have an average working experience there. Connection is rated 25% below average by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

173 reviews

2.0

Jan 28, 2021

Poor Management, Old Building, Low Salary

Account manager

Recommend

CEO approval

Business Outlook

Pros

Some flexibility, fun work events and vendor events, competitions for motivation.

Cons

Old building. Dirty, literally looks like it is from the 1980's! Not the greatest benefits package (the health insurance is super expensive). Decent PTO policy. Poor management.

3.0

Jan 28, 2021

Decent job

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great resources for sales reps. Normal work week hours.

Cons

Commission-based job. Tough uphill climb the first year. Training could be more organized and focused on sales.

4.0

Jan 22, 2021

Great place to learn

Account manager

Recommend

CEO approval

Business Outlook

Pros

Alot of Collaboration, money to be made

Cons

Large Company, Could be a stepping stone

Viewing 88 - 90 of 173 Reviews

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Jobs at Connection

Client Experience Specialist - Ent

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Sales Support Associate - Federal Sales

Rockville, MD

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IT Support Technician (Part-Time, REMOTE)

Connection reviews FAQs

Connection reviews Connection Customer Service (CSR) reviews

Connection

Connection Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Poor Management, Old Building, Low Salary

Decent job

Great place to learn

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