Does Connexus Resource Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Connexus Resource Group employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Connexus Resource Group. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Connexus Resource Group?

60% of Connexus Resource Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Connexus Resource Group 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Connexus Resource Group?

Customer Service Representative (64) , Customer Service Representative (CSR) (46) , Team Lead (12) , Account Manager (9) , Customer Service Agent (6) , INSURANCE VERIFIER (6) , Customer Service (4) , Team Leader (4) , Brand Specialist (3) , Customer Service (CSR) (3) , Member Support Representative (3) , Recruiter (3) , Administrative (2) , Bilingual Customer Service Representative (2) , Brand Ambassador (2)

What are the pros of working at Connexus Resource Group according to real employee reviews?

"Work from home is good" ((in 29 reviews)); "Connexus is a company that allows you to grow and succeed by providing great leadership and learning opportunities." ((in 15 reviews)); "Management is friendly and helpful and very supportive." ((in 13 reviews)); "Great benefits and offers PTO!" ((in 12 reviews)); "Hours, company provided equipment, great training!" ((in 8 reviews))

What are the cons of working at Connexus Resource Group according to real employee reviews?

"You have to provide your own computer will low pay plus the computer needed a lot of memory ram" ((in 39 reviews)); "They tell me I do a great job, but I never got a raise after 2 years of employment" ((in 6 reviews)); "life balance and the opportunity to plan time off according to personal needs." ((in 4 reviews)); "Told supervisor nothing they can do as you are not in touch with upper management." ((in 3 reviews)); "No pay raises" ((in 3 reviews))

What are employees saying about Connexus Resource Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Connexus Resource Group layoffs and their outlook for job security at Connexus Resource Group in 2026.

What are the top reviewed Connexus Resource Group locations?

American Fork , Houston , Austin , Billings , Texas City , Oklahoma City , San Antonio , Atlanta , Margate , Dallas , Columbus , Dallas-Fort Worth , Oak Creek , Eden , Raleigh , Winston-Salem , Denton , Temple , Lubbock , Cincinnati , Cleveland , Jacksonville , Fort Lauderdale , Orlando , Orem , Provo , Kansas City , New York , Markesan , Arizona City

Connexus Resource Group reviews

3.5

60% would recommend to a friend

(249 total reviews)

Rob Schow

67% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Work/Life balance

3.6

Culture & values

3.5

Senior management

3.4

Career opportunities

2.9

Compensation and benefits

Connexus Resource Group has an employee rating of 3.5 out of 5 stars, based on 249 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Connexus Resource Group employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

249 reviews

1.0

Dec 19, 2025

Worst company ever.

Wfh customer service representative

Recommend

CEO approval

Business Outlook

Pros

No pros, not a good place.

Cons

Low pay, management ignores you and does not properly train you for the job, Will throw you to the wolves. Fires people at random and for very dumb reasons.

Connexus Resource Group Response

5mo

Thank you for sharing your feedback. We’re sorry to hear your experience felt unsupported and frustrating. We take concerns around training, communication, and how employment decisions are handled very seriously. Being properly prepared and feeling heard by leadership are fundamental expectations, and when that doesn’t happen, it’s something we need to own and address. While some role changes are driven by client needs and performance standards, we recognize that how those decisions are communicated matters just as much. Your feedback reinforces the importance of listening, empathy, and stronger onboarding and support structures. We appreciate you taking the time to call this out, and we’ll continue using input like this to improve the experience for our teams moving forward.

2.0

Dec 10, 2025

One Step Above Being an Out-Sourced Call Center

Customer service

Recommend

CEO approval

Business Outlook

Pros

Any positives are heavily dependent on the kind of project you're assigned to, what company you'll be representing, how much training (if any) is provided, who you're working with, etc. The first company client can be great, the second terrible. It can work for some people short-term given that there's a low barrier to entry with there not being any second-round interviews, checking of references of job applicants, etc.

Cons

Connexus is affectively one step above being an out-sourced call center, but ran in the US instead of internationally. They only provide the legally-mandated bare minimum of health coverage, which isn't any kind of real insurance. This may change after the first year, but it's not worth the wait. They don't have any strong professional training and development process. Again, there are a dozen other issues that could be mentioned, and there'll be more or less of them dependent on which project you're assigned to.

Connexus Resource Group Response

5mo

Thank you for taking the time to share your perspective. We understand that experiences at Connexus can vary depending on the client, project, and training structure, and that inconsistency can be frustrating. While our model does involve supporting multiple clients with different requirements, we recognize the need for stronger standardization in training, benefits communication, and professional development across all programs. Your feedback regarding benefits and how employee input is received is important. We know that collecting feedback only matters if it leads to meaningful action, and we’re continuing to evaluate how we listen, respond, and implement improvements at a leadership level. We appreciate your candor and the time you spent with Connexus, as insights like this help guide our ongoing efforts to strengthen the employee experience.

2.0

Dec 9, 2025

It's fine if you want to work from home

Phone agent

Recommend

CEO approval

Business Outlook

Pros

+Work from home ...that's about it.

Cons

-Pay is not enough for the difficulties you deal with -Unable to request certain days off each month -Holidays not paid. Limited holidays off

Connexus Resource Group Response

5mo

Thank you for your feedback and for your continued time with Connexus. We’re glad the work-from-home flexibility has been a positive for you. We also hear your concerns around pay, time-off availability, and holiday policies. These are areas we regularly review as we balance client requirements with employee needs, and your input helps inform those discussions.

Viewing 13 - 15 of 249 Reviews

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