Constant Contact reviews

Whew—let me be honest. This is not a company I would recommend working for unless you truly don’t have other options. When I first started, things were manageable. However, that changed once I agreed to be cross-trained. I was told it would be optional to remain in retention or stay solely in billing, but that was not the case. Despite only signing an offer letter for a billing agent role, I was required to remain cross-trained without a real choice in the matter. Management was another major issue. Communication was poor, and support was inconsistent. When you’re on a call and need assistance, it can take 30 to 45 minutes to get a response—if you get one at all. That level of delay is unacceptable when you’re trying to assist customers in real time. There is also a heavy level of micromanagement, which makes an already stressful role even more difficult. Lastly, I want to address compensation. I met the criteria for a retention payout, but on my final day, I was told I would not receive it because I would no longer be employed during the payout month. This was never clearly communicated beforehand, and it felt like my work was used without fair compensation. Overall, my experience was disappointing due to lack of transparency, support, and follow-through.

Between the low pay and the endless politics involved in decision making, this is a very difficult place to work if you're Senior level or above. In the last year they've had five rounds of layoffs impacting key roles in Product and Engineering. They are constantly trying to please their investors which means cutting roles left and right in a year that has been difficult to acquire consistent revenue. Upper management talks a big game about investing in their employees, but that goes out the window if those employees happen to be on a product area that isn't performing well. Beware; they will drop you quickly without warning and tell you it was due to "restructuring". There's rampant intellectual theft brought on by desperation to remain employed. This breeds an awful environment of cliques and hostility. I wish I could say I believe in this company, but they have proven over and over that they only care about their numbers. Like many companies the CEO only exists as a mouth for investors. There is no empathy left. If you are to join them, come with courage and empathy. Constant Contact desperately needs it.