Pros
- There are some good people that work at CTCT. - There are some good opportunities to grow your career if you know how to network and can handle the overall levels of toxicity. - The benefits are pretty good compared to other legacy tech companies (for managers and above).
Cons
I know what you're thinking... how can this review be ONE STAR if those are the pros? Well... strap in! -Workforce Management is incredibly toxic and difficult to work with. The front-line agents (support) are treated like cattle and every single minute is micro-managed to an excruciating degree. The company could be named "Constant Slack Messages about why X is Two Minutes over on Break". (X is a fictional employee who has cancer, so he's two minutes over because he needs a break from being yelled at. SMH) -The upper leaders (middle managers) are completely out of touch with how the work gets done and are so absorbed in their meetings that they have no idea what is going on in their departments. There are so many broken workflows and unrealistic expectations and KPIs thrown at the ICs. I really feel so bad for them having to deal with unatainable goals just to be met with a denial of a raise or promotion at the end of the year because the company won't acknowledge the gap. - The amount of work for managers is also unrealistic and almost every other manager I talk to feels exactly the same way. I know several people who cry on a regulary basis because the amount of work is so daunting and no one cares. There are constant complaints (no pun intended) to the uppers about the lack of staffing that are constantly met with excuses. I don't even think it's the department head's fault, it's the overall company that is lacking in empathy and lacks appropriate channels for people leaders to be heard. There's a monthly "Leadership Meeting" where you will get chastised for asking questions about hiring or mentioning burnout. - When you finally work up the courage to complain about something to the uppers you are met with deflection and invalidation. Management constantly downplays my individual concers by suggesting that other people on the team "share the same feelings" which discourages further discussion and never opens the door to problem-solving. My concerns constantly feel minimized and leadership never addresses my issues directly or advocates for me. - Typical "fly off the handle" CEO. Frank will chastise anyone he doesn't agree with or make obscene remarks in the middle of a meeting and in front of others. He will never apologize. He will never admit he was a jerk. He sometimes offers "half" apologies where he doesn't actually say he is sorry but says he is "human".