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Consumer Cellular

Engaged Employer

Consumer Cellular TSS/Lead Customer Service Representative reviews

4.0

99% would recommend to a friend

(10 total reviews)

Ed Evans

100% approve of CEO

99% positive business outlook

Ratings by category

5.0

Culture & values

5.0

Diversity & inclusion

5.0

Senior management

5.0

Career opportunities

4.0

Compensation and benefits

3.0

Work/Life balance

Ratings by demographic groups

Reviews by job title

10 reviews
4.0
Mar 6, 2026

Full of opportunities

Tss
Recommend
CEO approval
Business Outlook

Pros

So I within my first year I was promoted twice. So you will have plenty of opportunity to move up if you simply do your job and take care of the customer. Management and leaders have great attitudes and are easy to work with.

Cons

Dealing with angry customers can definitely wear you out by the end of the day. However, I feel like any contact center is going to have angry customers.

avatar
Consumer Cellular Response
4mo
Thank you for taking the time to share your experience! We’re thrilled to hear about your growth and the opportunities you’ve had during your time at Consumer Cellular—congratulations on your promotions! Our team works hard to create a supportive environment where employees can succeed while delivering great care to our customers. We also appreciate the dedication it takes to support customers every day, and we’re grateful for the impact you make. Thank you for being part of the team!
1.0
Aug 11, 2021

Customer Service

Tss worker
Recommend
CEO approval
Business Outlook

Pros

Knowing we are helping our senior community

Cons

our rules, regulations, plans, and policies are outdated not friendly to the customer or employees

5.0
Aug 11, 2021

Best Job

Tss worker
Recommend
CEO approval
Business Outlook

Pros

We could work in the office or from home. They really make you appreciated what you can do overtime and its worth it You work with the best people your coworkers make it fun to come to work. We have the best training team

Cons

The only bad part i could think of was not working her sooner to be honest i personally love my job i am so happy to be here

avatar
Consumer Cellular Response
4y
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Viewing 1 - 3 of 10 Reviews
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