Pros
the benefits are all paid for by the company, pay is good
Cons
Lied to about making sales, managers pick favorites, metrics are ridiculous, everything is black and white. When i started they rushed through training because they did a mass hire which meant another group was hired right after my group making our 4 weeks of training 2 weeks. Instantly we were told "sales arent required but if you dont tell them the promotions you will get written up". They tell you that if a customer wants to cancel to try everything to get them to stay even if that person calling is a family member of the account holder who just recently passed. Example, a woman called to cancel her mothers account and i HAD to try to make her keep her dead mothers account making it extremely awkward. This woman is clearly still grieving but im suppose to ask her "hey do you wanna maybe keep this acc in your name?" or "why dont you buy a phone and add yourself to the account". You'd think you could get away with not trying to convince them but twice a month two of your calls are randomly selected by your sup to be listened to and if they don't hear you trying to stop them you get in trouble.