Consumer Cellular reviews

None, none, none, none - NONE! There is no downside.

They say they don't force you to do sales but they really do. They push you to do everything on a checklist to get people to sign up. This includes asking for a different card at least three times if it is declined and asking if they have family members around to pay for their phone service (keep in mind the main target customer base is made up of seniors). Training is inadequate, it is four weeks long and they do not use that time efficiently at all. Their CSR computer system is awful (there were multiple outages every month) and they have really unrealistic expectations. Average call time must be 11 minutes or less and you must keep a rating of 9/10 or you get talked to. If you get talked to twice you loose your job. Within 6 months of starting my pod (12 people and 2 supervisors) saw a more than 50% turnover. Burnout is very common and turnover in general is very high.