Feb 17, 2015
Consumer Cellular reviews
3.5
67% would recommend to a friend
Ed Evans
69% approve of CEO
66% positive business outlook
Race / Ethnicity
Gender
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Disability
Parent or family caregiver
Veteran status
1.0
Feb 14, 2015
Very strict attendance policy!!
Former employee, less than 1 year
Redmond, OR
Recommend
CEO approval
Business Outlook
Pros
Medical, dental, vision benefits are great, pay is good, they do have employee appreciation days and meeting every few months, they are kinda fun.
Cons
The attendance policy is so stupid. I worked there for 3 months and my child got really sick, they fired me for missing days so I could take her to the doctors. I asked if they had FMLA (family medical leave act) and was told no..um it is a federal law that companies have it and when I confronted them about it, the HR lady said she would look into it. Never did, they fired me. And my supervisor was horrible and played favorites and lies to upper management . Horrible place to work.
3.0
Jan 27, 2015
It was pretty awesome
Former employee, more than 3 years
Phoenix, AZ
Recommend
CEO approval
Business Outlook
Pros
They have a great benefits health, dental, and vision! Pay was pretty high for a call center, employee appreciation days where they buy the whole building lunch from some restaurant then the higher ups service it to you! Chances to advance are pretty high. They have set pay raises from how long youve been there. Plus they give you Christmas cards with money inside (amount depending on how long youve been there)
Cons
Training is pretty fast, they throw you on the phones right away. Some supervisors are pretty rude and could care less about their reps on their team. occurrences add up fast. They count an occurrences against you for everything. If your a min late from break...guess what? You get a half of occurrences. Call mentoring is lame they mark you for the littlest thing! If you don't have a supervisor willing to go to bat for you, than your overall call scores will fail you which will make you go on a probation and they mess up again on your call scores. You'll lose your job. The people mentoring the calls do make mistakes and if the your sup doesn't dispute your score your SOL.
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