Pros
When compared to other airlines within the aviation industry? There are no pros.
Cons
This airline operates as others did 25-30 years ago. -No scanning of bags. -An SOC that doesn’t even know where the aircraft they are tracking are located. -Marginal safety -inept maintenance dept -over worked employees and show next to no regard for their welfare As a new station manager, I was given inadequate ground support equipment. Old and constant maintenance issues. I worked nearly two months straight with NO TIME OFF. My regional “manager” offered no help and was in fact, very condescending when approached with any issues. Contour took on too many EAS stations too quickly and did not have the assets necessary (aircraft, people, etc) to provide proper service. During my time as station manager in a two month time period, we had over two dozen delays due to mechanical issues and 14 cancelations. None of these delays or cancelations were due to any fault of my local staff.
