Pros
Pay increase the longer employed, time off (10hrs vacation/8hrs sick/4hrs personal holiday earned monthly), easy to call off, team coverage when gone, always someone to assist with work questions, personal cubicle, telework 2 days/work in office 3 days.
Cons
Never fully knowing all answers to job, too much information, unable to pass on assigned customers, regular abuse from customers (swearing/derogatory comments), not always being informed when caseload changes causing unknown incomplete work for the next person, insufficient number employees causing huge unmanageable caseload, limited hiring due to allotted department funding, possibility of being moved to another function in the department at any time with little or no knowledge of function, 1 year probationary period with someone hovering over you micromanaging, expected to clean kitchen area with your team every other month, dependent on outside sources for timely and effective results (banks, insurance companies, other state child support departments, EDD, federal/state government, Social Security Department), too many methods of communication to manage (phone call, 3 email addresses, text, fax, in person, video chat), little possibility of promotion, culture of stress eating, upper management doesn’t always make logical or wise decisions indicating its lack of department functional knowledge, only non work related morale boost is via voluntary fundraisers at expense of employees, plenty of diversity at bottom with little to no diversity up top.
