Convo Communications   reviews

The lack of engagement from the leadership team with the larger community events is concerning, as it indicates a disconnection from the needs and concerns of users. It is important for the C-level executives to have a deep understanding of the Deaf community and actively seek input and feedback to address product issues effectively. The focus on Video Remote Interpreting (VRI) instead of the core business of Video Relay Services (VRS) has resulted in the neglect of the foundation that supports the company's services. This has led to the departure of loyal users who have sought alternative options to meet their needs. It is disheartening to witness such a situation unfold within a Deaf-owned business. By prioritizing and resolving these issues, the company could have retained both interpreters and deaf employees, ensuring a robust support system for their services. Taking proactive steps to address the concerns and needs of the community would have contributed to the growth and success of the business. It is unfortunate to see missed opportunities that could have strengthened the company's position and retained its customer base.

currently i didn't find any cons