Costco Wholesale reviews

3.9

74% would recommend to a friend

(18,699 total reviews)
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Ron Vachris

76% approve of CEO

70% positive business outlook

Costco Wholesale has an employee rating of 3.9 out of 5 stars, based on 18,699 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Costco Wholesale employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

19K reviews
5.0
Oct 7, 2016

Membership / Front-End Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Costco is a good employer, especially if you are a college student or never went to college. Unlike competing retail or grocery stores, Costco pays employees above the market rate while also guaranteeing pay raises--based on hours accumulated at work--up to a more than reasonable level. While I was working at Costco, I started off at $12 per hour while Sam's was starting employees off at $9 per hour and Wal-Mart at around $8 per hour. Other local grocery stores in the area started employees off in the $8-9 per hour range as well. If you never got a single promotion in any form whatsoever, you could still work your way up to $20 and some change per hour as your regular (non-overtime) pay rate, which is roughly the same hourly rate as an entry-level supervisor. To make things better, Costco also provides an excellent benefits package as well as premium pay on Sundays. The premium where I worked was 1.5x your standard pay rate--just for the simple fact that you are clocked in on Sunday. My $12 became $18 per hour and as a college student at the time, and supervisors made $30 per hour instead of $20. Again, not for overtime. Just for working on Sunday. What employer treats their employees this well? You also have the ability to work your way up the corporate ladder with or without a degree. The department managers at the location I worked at earned salaries between $60-80k per year, and many of them did not have degrees. I'm sure you'd hit a ceiling after a while if you never got a degree, but even if that ceiling is an $80k salary + full benefits, that's much better than just about any other company would offer an individual with a high school diploma. (For the record, the store manager at my location started off in the front-end department sacking groceries for customers, and worked his way up to being in charge of an entire Costco store. Not sure if he has a degree or not, and it honestly wouldn't surprise me either way. I'm sure he is pulling in a six-figure salary, plus performance bonus, plus full benefits package.) If you did earn a college degree on the other hand, Costco makes a pro-active effort to place you in an area where your education and skill set is utilized. Marketing degree? Marketing department. Accounting degree? Accounting department. Management degree? You'll probably get fast-tracked to a management position in the store, or get moved to the corporate location. And if you do go corporate, then even more opportunities become available. If you're interested in learning more about Costco, search for "Costco Craze" on YouTube and watch the video. It's a 45-minute documentary that goes into much greater depth than what I've shared here. To conclude, my personal opinion is that Costco is an amazing place to work if you don't have a college degree. If you do have a degree, it's still a good place to work (especially if your degree isn't particularly marketable, such as a liberals arts or social sciences degree). If you have a degree in a subject that's more in demand (think business subjects + STEM), you can probably find a much better job than anything Costco has to offer.

Cons

Jobs are extremely boring and tedious. Not intellectually stimulating or emotionally rewarding in any way. (Exceptions do exist, of course. But chances are you won't be the corporate wine buyer, chief marketing officer, or CEO.) When you're slammed with stuff to do, it's all mindless work. You're running around sacking groceries, organizing carts, making hot dogs, folding clothes, doing data entry, sweeping the floor, etc. And when it's slow, you are pretty much watching the clock and counting down the hours/minutes/seconds until your shift is up. Quite frankly, your academic status (i.e., do you have a college degree and if so, is it an economically valuable degree?) will determine how the pros and cons of this job balance out in your particular situation. If this is the best job you can get from a financial standpoint, then yes it is worth it. Be a good employee and work your way up as high as you can. If you can tolerate the dullness of the job, Costco does provide the opportunity for you to build a financially stable future. If you have better financial opportunities available to you, then I'd recommend seeing if you can get a more satisfying position at Costco corporate. (At minimum, it'll be like any other corporate job you'll apply for anyway.) And if that doesn't work out, then obviously you can find something better.

1.0
Nov 5, 2017

The Worst IT Has To Offer...

Recommend
CEO approval
Business Outlook

Pros

-Free Costco executive membership card. -A job until you die at your desk and they notice your rotting corpse a month later.

Cons

Feckless lower management filled with silver-badged status-quoers. Over-filled middle management consumed with maintaining their fiefdoms. Rudderless upper management. Corporate employees (1000+) treated as an afterthought compared to warehouse employees. For example, company 'employee manual' solely tailored to warehouse employees. Employee welcome videos tailored to warehouse employees. Most company videos/communication tailored to warehouse employees. Strict core hours of 9am-3pm. No work from home. Non-negotiable two week vacation at time of hire. Nearly non-existent yearly raises / COLA bumps. Hourly warehouse employees get bonuses (after so many years), management gets bonuses. Salaried professionals? No bonus, ever. Management pushes laughable excuses of job security for a 20% lower pay rate than any other comparable job in the area and horrible benefits/extras. Toxic work culture of depressed resignation. Office itself is gloomy and feels like a library. People openly discussing how horrible the IT department is and searching and sharing external job openings. Employees rewarded for keeping their heads down and not being noticed. Management loves throwing millions at vendors and contractors while ignoring internal talent. Employee surveys have been getting worse every year, yet suggestions are ignored or paid lip service to in a single slide at the end of year company overview. Zero direction provided by upper and middle IT management that mostly came from warehouses and non-technical positions. Zero overall direction and strategy from upper management.

1.0
Jan 14, 2019
Recommend
CEO approval
Business Outlook

Pros

-Cheap food at the corporate cafeteria. This may be a negative if you are trying to lose weight, as many, many employees typically gain a lot of weight after starting to work at corporate. People I worked with called it the Costco 40. -Cheap benefits compared to most companies. -No real accountability so you can basically come in and do nothing all day if you want. This is a huge con though if you want to actually get work done since there is a lot of dead weight.

Cons

-Management doesn't really care about you, and doesn't listen to feedback at all. We had an employee survey that, after many promises, was never given serious consideration by management. After repeatedly saying they would release the results, it was swept under the rug and no official response ever came out of it. The main response was to hire a different survey company, who released results that Costco IS had the worst results of any company they had ever surveyed. I also found internal documentation showing that management had paid for cultural consultants to come in years ago for an assessment. The consultants summarized all of the issues perfectly and management chose to ignore all of their feedback. Costco management has a culture of doing whatever they want at the expense of their employees. Costco management as a whole also has a reputation of being a good-old-boys club. Just Google "costco management sexism" if you don't believe me. Management is filled with suck-ups who really don't care about you, and only want you to fall in line. -Management is for the most part not technical at all, and this really hurts the IT organization. It wasn't uncommon for management to transfer from the warehouse to IT. The running joke was that we had bakery managers running things. -Costco IS has a culture of awarding tenure over ability. They don't care if you work hard or not. All that matters is how many years you've worn a Costco badge. This is reflected in the parking, vacation, 401k and other policies which reward people who have worked there the longest. It doesn't matter if you have 15 years of experience prior to working at Costco. You won't be taken seriously unless you've been there a really long time. Speaking of vacation, it is totally non-negotiable. You start with 2 weeks of vacation up until 5 years. The 401k is the poorest of any that I've ever personally seen with a maximum $500 match for the first year. They basically treat you like a warehouse worker even if you work in Corporate IT. -Parking absolutely sucks. They have an insane reserved parking spot system that rewards employees who have been there 15+ years. At one point it was so bad if you weren't at work before 7AM you weren't getting a parking spot and would have to shuttle over. -There is a real lack of accountability. It doesn't matter if you only work 5 hours a day, as long as you are able to man a chair for core hours, you will be receiving a paycheck. I saw people cause multi-million dollar outages through negligence and they were not punished. I never saw anyone getting fired for anything and it was really bad. -Working from home is strictly prohibited, unless you are a contractor. They repeatedly wouldn't allow us to work from home, but at the same time they were willing to allow it for contractors. This felt like regular employees were being punished while contractors were being rewarded. -The on-call rotation was the worst I've ever been a part of in 15 years. When you are on-call expect to be paged at all hours of the night. You won't be able to have a normal weekend because you will be repeatedly paged for the dumbest reasons. -Technical debt is a huge issue at Costco IS. If you're big on 1990s IT concepts this is your place. Things like the cloud were in their infancy and were already being misused at Costco. There was no serious planning, and no vision by anyone in the IT department with any real power. -The pay and benefits were very poor for the Seattle area. This really needs to be addressed because they will have issues recruiting and keeping the quality employees they are going to need to modernize Costco IS. -The Costco IS office space really sucks. My team was in a huge 2 story building that is an extremely large open space. The cubical walls are only about 3 feet tall and people's voices carried for miles. If you were trying to get any serious work done, you would basically be required to buy expensive noise cancelling headphones. The building also featured totally inadequate parking. At one point people parked across the painted line and got towed. It wasn't a good place to go to every day at all. It also smelled like mold in that building, and I wouldn't be surprised if there were some serious problems with it.

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