Angry customers, due to poor customer management.
Lack of career growth and opportunities if you start entry level.
Management will never support employees, will never listen or just disregard your opinions. For example, for two years agents could only send a tech to a customer's house if the customer was renting a modem from cox. If an agent sent a tech out and the customer owned a 3rd party modem, cox would penalize that agents metrics for gong against their still broken and flawed troubleshooting tool. When agents brought this to the attention of managers they were told they couldn't be trusted and the tool was better than them. This resulted in a loss of trust from customers and a Tamiami of their image even further.
Cox will make changes to their customer plans and interrupt services, then when notified of the mistake instead of correcting the issue they often use it as a reason to blame the customer and to upsell them on a higher package. For example, a speed change for cox internet packages resulted in thousands of customers being unable to receive email. This was due to a change in the email quotas from 10 gb to 2 gb since they are tied to internet speed. Rather than own up on the obvious mistake clearly evident as such to any agent there, cox positioned itself as innocent of all wrong doing and continued to blame shift to the customer.
