Cox Communications reviews

The job can sometimes get really stressful because if a customer can't get the results they are looking for, they blow off all of their frustrations out on you. It feels like you have to cover for previous mistakes that other personnel has made or contractor sites have made to protect the image of the company.

- like most corporations, advancement is more often a matter of who you know, and not what you know - the supervisors are generally incompetent; you would expect your manager - or any manager - to know more than you; in reality, at Cox, it's almost ways the direct report that knows more, so when you need help, going to a supervisor is generally a no-no - horrible lack of communication between floor employees and management; every time you ask a different manager a question about a policy or change thereof, you almost invariably get a different and conflicting answer. The most grating example is when a manager shrugs his or her shoulders and says, "I-uh-no (I don't know.)" Pathetic.