Cox Communications reviews

3.9

70% would recommend to a friend

(4,275 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,275 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
2.0
Sep 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Large enough company to basically support economic swings, but too focused on perceived numbers rather than actual sales and subscriber projections.

Cons

Revolving door of middle management - no consistency in policy from region to region. In 2 years, I've seen 9 directors fired, demoted or leave in just one location. Compare that to 4 years ago when there was only 1 director that left. This is not about performance, it's about politics and the ever-changing VP regimes and local managing directors. There is a new one of either approximately every 9 months and they install the non-performing management from their previous system. Esser can't see this and it's a significant factor in low employee morale, increased turnover, and subscriber churn.

4.0
Sep 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Cox is a great place to grow as an employee. The company believes in promoting from within and provides the training needed to advance to the next level.

Cons

As Cox moves into a more standardized world, the leadership structure is becoming even more hierarchical. What used to be an innovative company with a truly open-door policy is slowly evolving into a top-down driven architecture that relies less on lower-level employees to innovate and inspire.

3.0
Aug 26, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits and opportunities. Good Training classes though the instructors are mediocre at best.

Cons

Politics within leadership. Lack of communication. Attitude of higher leadership levels to manager and TL levels.

Viewing 4270 - 4272 of 4,275 Reviews

Glassdoor has 4,615 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.