Is Crate and Barrel a good company to work for?

Crate and Barrel has an overall rating of 3.0 out of 5, based on over 2,616 reviews left anonymously by employees. This rating has decreased by 4% over the last 12 months. 43% of employees would recommend working at Crate and Barrel to a friend and 30% have a positive outlook for the business. The best reviews about Crate and Barrel have been left by employees working as Seasonal Sales Associate , Sales Associate/Cashier and Department Manager .

Does Crate and Barrel pay their employees well?

According to anonymously submitted Glassdoor reviews, Crate and Barrel employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Crate and Barrel. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Crate and Barrel?

43% of Crate and Barrel employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crate and Barrel 2.9 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Crate and Barrel?

Sales Associate (382) , Customer Service Representative (89) , Furniture Sales Associate (80) , Retail Sales Associate (68) , Merchandise Associate (55) , Merchandising Associate (44) , Merchandiser (40) , Seasonal Sales Associate (38) , Designer (37) , Visual Merchandiser (36) , Part Time Sales Associate (32) , Stock Associate (32) , Design Expert (30) , Sales (30) , Manager (27)

What are the pros of working at Crate and Barrel according to real employee reviews?

"Great people and very organized" ((in 237 reviews)); "Great atmosphere and coworkers." ((in 161 reviews)); "Good Benefits and co workers" ((in 85 reviews)); "They give you flexible hours and are really willing to work with you on your schedule." ((in 73 reviews)); "Warm and friendly staff." ((in 62 reviews))

What are the cons of working at Crate and Barrel according to real employee reviews?

"transparent with how commissions are calculated (web sales don’t count towards your goals) and poor management." ((in 217 reviews)); "The company does not allow for much advancement and the low pay leads to high turnover." ((in 186 reviews)); "A bad manager can really ruin your experience." ((in 103 reviews)); "poor upper management stuck in a rut" ((in 44 reviews)); "3. There is no training concerning what to do in case of an emergency or "event"." ((in 41 reviews))

What are employees saying about Crate and Barrel layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Crate and Barrel layoffs and their outlook for job security at Crate and Barrel in 2026.

What are the top reviewed Crate and Barrel locations?

Chicago , Northbrook , New York , Naperville , Dallas , Los Angeles , Boston , Houston , Denver , Seattle , San Francisco , Atlanta , Scottsdale , Bellevue , Washington , Austin , Columbus , Beverly Hills , San Diego , Costa Mesa , Morton Grove , Cincinnati , Las Vegas , Arlington , Tucson , Charlotte , Durham , Walnut Creek , Palo Alto , Towson

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Crate and Barrel

Crate and Barrel reviews

3.0

43% would recommend to a friend

(2,490 total reviews)

Janet Hayes

38% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

2.9

Culture & values

2.9

Work/Life balance

2.7

Compensation and benefits

2.6

Career opportunities

2.5

Senior management

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,490 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Aug 3, 2009

Relaxed atmosphere collides with inefficiency and poor communication

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Fun, hip atmosphere (or at least they try). Most upper management not on a power trip. Many people have been with the company for a long time.

Cons

Once upon a time really was a small business, most of the original people are still around in higher positions, and are trying to make it feel like a small business still... but it's not. They've turned corporate and there's likely no turning back. Pretty poor benefits, slowly getting worse. Management is frequently clueless. Poor communication between departments leads to problems. No 401k. Cafeteria going downhill! :)

1.0

Jul 30, 2009

Cracked at the Crate.

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Benefits package is still available when many retailers no longer offer this perk.

Cons

Management does not know how to manage. This appears to be true on every level: local, regional and national. No clearly defined channels within management. Rules are created and discarded faster than any worker could ever comprehend. Promotions are not based on any qualifications. If you "fit" you get promoted. In other words if you don't rock the status quo, you can go places at Crate.

2.0

Jul 21, 2009

Dangerously Unhealthy

Design trainee

Recommend

CEO approval

Business Outlook

Pros

Beautiful, well designed atmosphere. Some decent merchandise to purchase with your 30 or percent discount. The pay is slightly higher than other comparable retailers. I built lasting relationships with a few good employees.

Cons

Expect to be treated like you absolutely do not matter. Management and management at the regional level are extremely cliquey and many unqualified people are promoted on this basis. Be prepared to be worked to the bone and put your heart and soul into everything you do and then in return only be criticized on how to do it better. Know that the manager of the store is always right, even in times when they are in fact wrong. Beware that behind closed doors there are many shady and sometimes unethical things going on. I worked at three different stores in more than six years and my main regret is that I wasted my precious time.

Viewing 2470 - 2472 of 2,490 Reviews

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Jobs at Crate and Barrel

Operations Manager, Home Delivery

B2B Business Development Representative

Distribution Center Office Associate