Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.0 out of 5, based on over 902 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 67% of employees would recommend working at Credit Acceptance to a friend and 67% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has been stable over the past 12 months.

How satisfied are employees working at Credit Acceptance?

67% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (199) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Benefits are great" ((in 117 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 64 reviews)); "Work life balance is great" ((in 61 reviews)); "Very corporate but people are great." ((in 48 reviews)); "The organization has great team members." ((in 35 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 21 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Less growth opportunity." ((in 6 reviews)); "Promotional opportunities difficult" ((in 4 reviews)); "Management is extremely strict and plays favorites." ((in 3 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What Credit Acceptance locations have received the highest employee ratings?

Denver , Baltimore , Dallas , Tampa , Atlanta , Detroit , Las Vegas , New York , Los Angeles , Southfield

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Credit Acceptance

Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.7

Senior management

3.6

Career opportunities

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

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Parent or family caregiver

Veteran status

Reviews by job title

864 reviews

2.0

Aug 29, 2023

Choppy Waters, Not for Faint of Heart

Product manager

Recommend

CEO approval

Business Outlook

Pros

Recently hired new product, marketing and technology leadership talent - C-suite to directors. This combined with new CEO is breathing innovation, urgency and alignment into the organization.

Cons

With such a new leadership team, leaders are highly focused on their own well-being and not focused on their teams as they storm, norm and form. In time, this will likely level out, but for now expect little support from your leaders, fast changing priorities, and constantly changing performance expectations.

1.0

Dec 8, 2020

Awful

Regional manager

Recommend

CEO approval

Business Outlook

Pros

Working from home sometimes per year.

Cons

After working for the company for nine years COVID hit and my husbands sales were down. They let him go by having his manager call him and read a corporate script and connected him with HR who fired him. His phone was shut off within seconds. Being his only form of communication, he could not even contact his children to inform them of the termination. If this is a Fortune 500 company who lists themselves as putting family first and you are considering employment with them I’d run the other way. Burger King and Walmart treat their employees better.

1.0

Feb 18, 2019

Avoid the Collections Team in IT!!!

Developer

Recommend

CEO approval

Business Outlook

Pros

There are no pro's to working here.

Cons

This team hires people with the promise that they are moving off of a legacy system to new technology. This is a lie they have been telling to people for years. Do not join this team if you are not okay with being stuck using a 40 year old proprietary programming language based off of vb script and an ancient cache database. This team also has one of the most disruptive on call rotations I've ever experienced with multiple pages a day and multiple middle of the night pages a week. They use desktop's instead of laptops, and have a poor work from home policy. The company is also morally bankrupt with a repossession rate of nearly 35%. Make sure to search online for how Credit Acceptance is contributing to Detroit's debt before accepting any offer here.

Viewing 37 - 39 of 864 Reviews

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Choppy Waters, Not for Faint of Heart

Awful

Avoid the Collections Team in IT!!!

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