Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.1 out of 5, based on over 908 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 69% of employees would recommend working at Credit Acceptance to a friend and 69% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

69% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.2 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (204) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"great benefits and company events" ((in 112 reviews)); "Good pay and can construct your own schedule" ((in 70 reviews)); "Work life balance is great" ((in 67 reviews)); "Very corporate but people are great." ((in 48 reviews)); "The organization has great team members." ((in 29 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 20 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 8 reviews)); "Less growth opportunity." ((in 6 reviews)); "This even led to a change in the philosophy regarding remote work and now, I get to permanently work from home!" ((in 6 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Los Angeles , Phoenix , Dallas , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Miami , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City

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Credit Acceptance

Credit Acceptance reviews

4.1

69% would recommend to a friend

(870 total reviews)

Vinayak Hegde

77% approve of CEO

69% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.4

Work/Life balance

4.3

Compensation and benefits

4.2

Culture & values

3.8

Senior management

3.6

Career opportunities

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 870 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

870 reviews

4.0

Feb 19, 2019

Good company

Collector

Recommend

CEO approval

Business Outlook

Pros

Flexible, casual dress code, free coffee, room for growth

Cons

Some supervisors micro manage High turn over Strict promise policy

1.0

Feb 18, 2019

Avoid the Collections Team in IT!!!

Developer

Recommend

CEO approval

Business Outlook

Pros

There are no pro's to working here.

Cons

This team hires people with the promise that they are moving off of a legacy system to new technology. This is a lie they have been telling to people for years. Do not join this team if you are not okay with being stuck using a 40 year old proprietary programming language based off of vb script and an ancient cache database. This team also has one of the most disruptive on call rotations I've ever experienced with multiple pages a day and multiple middle of the night pages a week. They use desktop's instead of laptops, and have a poor work from home policy. The company is also morally bankrupt with a repossession rate of nearly 35%. Make sure to search online for how Credit Acceptance is contributing to Detroit's debt before accepting any offer here.

3.0

Feb 16, 2019

Ok career if you’re not looking to grow professionally and financially

Mam

Recommend

CEO approval

Business Outlook

Pros

Solid foundation. Good benefits package with 401k match.

Cons

Too many territory splits. The days of making good money are over. Seems the company goal is to flood the markets with subpar reps making 70-80k. Too much micro managing and chasing ridiculous metrics to be truly effective.

Viewing 595 - 597 of 870 Reviews

Jobs at Credit Acceptance

Director of Sales Readiness

Managing Director, Sales - West/Southwest Region

Associate/Mid Level/Senior Analytics Reporting Analyst

Director of Sales Strategy and Analytics

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Credit Acceptance

Credit Acceptance reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good company

Avoid the Collections Team in IT!!!

Ok career if you’re not looking to grow professionally and financially

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