Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.0 out of 5, based on over 902 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 67% of employees would recommend working at Credit Acceptance to a friend and 67% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

67% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.5 out of 5 for work life balance, 4.1 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (199) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"great benefits and company events" ((in 109 reviews)); "Great work / life balance" ((in 66 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 65 reviews)); "Very corporate but people are great." ((in 52 reviews)); "Team members are great and helpful." ((in 31 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 19 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Phoenix , Dallas , Los Angeles , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City , Nashville

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Credit Acceptance

Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.8

Senior management

3.7

Career opportunities

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Reviews by job title

864 reviews

4.0

Mar 12, 2025

Great

Administrative

Recommend

CEO approval

Business Outlook

Pros

Good management and team building

Cons

Hours could be managed better

1.0

Mar 11, 2025

Not a Great Place to Work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Remote Decent Compensation Linkedin Learning Benefit 401K matching

Cons

Management very much top heavy Favoritism - some folks who are in the company for long time are valued more and grow up the mgmt ladder at the cost of others by doing office politics although they lack tech skills, empathy, doesn't take care of direct reports. Lack of transparency, your manager can let you go. People advisors are a joke.

5.0

Mar 11, 2025

Operations

Payment processing specialist

Recommend

CEO approval

Business Outlook

Pros

I love working a Credit Acceptance, this truly is a great place to work. The initial interview with James Contreras was remarkable, I felt so comfortable, and his communication was top notch. Upon arriving at the Triangle building for my first day on the job, everyone was and still are so friendly. I wish I would have made this career change many years ago. I love the flexibility. This company lives up to its PRIDE values. My intensions are to stay with Credit Acceptance until retirement.

Cons

The pay is low for coming into the company with many years of experience in the auto lending industry.

Viewing 79 - 81 of 864 Reviews

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