Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.0 out of 5, based on over 902 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 67% of employees would recommend working at Credit Acceptance to a friend and 67% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has been stable over the past 12 months.

How satisfied are employees working at Credit Acceptance?

67% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.4 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (199) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Good Benefits and discounts everywhere." ((in 106 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 71 reviews)); "Very corporate but people are great." ((in 52 reviews)); "Team members are great and helpful." ((in 33 reviews)); "Flexible schedules and we can now work from home." ((in 20 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 20 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 7 reviews)); "Less growth opportunity." ((in 5 reviews)); "Management is extremely strict and plays favorites." ((in 3 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What Credit Acceptance locations have received the highest employee ratings?

Denver , Baltimore , Dallas , Tampa , Atlanta , Detroit , Las Vegas , New York , Los Angeles , Southfield

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Credit Acceptance

Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.4

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.7

Senior management

3.6

Career opportunities

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

864 reviews

1.0

Nov 24, 2018

MAM Beware! So many market splits leaves you with an extremely small dealer base.

Mam

Recommend

CEO approval

Business Outlook

Pros

Good benefits and stable company

Cons

Company has reduced sizes of markets so much it leaves you with little opportunity to grow as a MAM. The focus on the metrics over production is excessive to the point that they only manage via the crm. Extremely high turnover in sales. Be careful when you leave because you are on a non compete and they will come after you if you go to another finance company even if you live in a state where non competes are not legal, they will send threatening letters to scare you, your family and your new employer. Company will not hesitate to cost you your new job. They are ruthless when you leave and will bad mouth you every chance they get after you leave. The claim of being a great place to work is a farce as they constantly ask you to give good reviews on their surveys and if you give a bad one there are repercussions from your director.

1.0

Mar 24, 2011

Not a good environment to work in. Your not valued as an Employee. They make you feel like your walking on egg shells.

Bill collector

Recommend

CEO approval

Business Outlook

Pros

The only pros I can think of working for Credit Acceptance is the salary. Starting rate use to be $14. Because of the economy, friends have told me they now start you off anywhere from $9.50 to $12.00 depending on your collection experience.

Cons

Horrible place to work for and hectic working hours. Hours 5:00am till 9:00pm. Six days aweek. Some shifts are from 12noon to 9pm plus weekends and holidays. They are only closed 2days a year for Christmas and 4th of July. They work you to the bone, and expect you to be greatful to them because they are paying you. Performance reviews are monthly, threatening, and stressful. You feel like your walking on egg shells and you can be fired for anything at anytime. You have to read off a script to the customer and if you slightly get off the script, you get dinged for it on your "Performance Review". If you dont make bonus, it's an automatic "your not a good collector". It's a cut throat environment. Your rated on how many promises you get from customers and how many promises are kept. Other employees steal your promises just to make goal and bonus, management doesnt do anything about even though they say it's addressed. No team work only "You have to look out for yourself just to try to hold on to your job".

1.0

Apr 8, 2021

OK

Accountant

Recommend

CEO approval

Business Outlook

Pros

culture people traffic location office

Cons

salary is not conpatible to effort

Viewing 850 - 852 of 864 Reviews

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MAM Beware! So many market splits leaves you with an extremely small dealer base.

Not a good environment to work in. Your not valued as an Employee. They make you feel like your walking on egg shells.

OK

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