Credit Acceptance reviews

4.0

67% would recommend to a friend

(864 total reviews)

Vinayak Hegde

36% approve of CEO

67% positive business outlook

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 864 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

864 reviews
2.0
Mar 18, 2026

Prioritize People Over Perception

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The organization has great team members. The people in the work daily make it worth it .

Cons

The organization places a strong emphasis on external perception as a “great place to work,” often investing heavily in workplace initiatives and branding. However, recent layoffs including employees with long tenure raises concerns about alignment between those investments and internal decision-making. Consider - is there a true ROI on all of your engagement initiatives, if you have to lay off employees who have invested decades with the organization to keep the initiatives active? Leadership cited over-hiring in 2020 as a reason for workforce reductions, while also communicating that the layoffs were not performance-based. This suggests broader strategic and planning challenges at the leadership level. There also appears to be limited diversity within senior leadership roles (Director level and above), which may impact representation and inclusion at the highest levels of the organization. Additionally, frequent executive turnover (three CEOs within five years) contributes to a lack of stability and long-term direction. Overall, the organization may offer short-term growth or resume-building opportunities, but may not be the best environment for those seeking long-term career investment.

3.0
Mar 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, legal insurance offered, generous and lenient PTO policy. Lots of gifts and opportunities to bonus.

Cons

Pays very little and have way too many employees. I can see them doing more lay offs soon. Also, AI is going to be obviously be replacing their collectors and customer service reps.

5.0
Feb 23, 2026

Great Place To Work

Recommend
CEO approval
Business Outlook

Pros

The people way work with on a daily basis are amazing. CA offers a real family environment that's rare to find.

Cons

Not enough jobs for everyone to work there.

Viewing 13 - 15 of 864 Reviews

Glassdoor has 902 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.