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We're genuinely sorry to hear that your experience at CRC left you feeling so frustrated. We understand that working remotely in a start-up environment can create unique challenges and even though we do maintain an employee satisfaction rate above 82% (based on 2022 eNPS surveying -- above industry standard) and an annual employee turnover rate of 3.1% (based on 2022 -- well above industry standard), we absolutely acknowledge that we're a work-in-progress.
We take your comments regarding management seriously, and are committed to creating a positive and inclusive work environment where everyone feels respected. While we understand that disagreements can arise, we strive to foster a culture where diverse perspectives are encouraged, heard, and valued.
We also want to assure you that we're equally committed to consistently improving the work environment, business, systems of accountability and processes for all of our employees. We've recently implemented OKRs through 15Five and are actively implementing an organizational development strategy to continue to foster a focused workplace.
Finally, we want to address your concern that we're "a MLM". This simply is not the case. We're a remote-first, fintech company which provides best-in-class software to credit repair businesses. Nothing that we do is in line with the structure or business practices of multi-level marketing. We're committed to conducting our business ethically and transparently.
Feedback like yours helps us continuously grow and evolve as a company and we sincerely thank you for it.
For reference, this is an explanation of how our customers make money: https://www.creditrepaircloud.com/grow-your-credit-repair-business