Where to begin?
There is an overwhelming sense of arrogance with internal leaders that Criteo knows best and has been slow or even unwilling to adapt quick enough to the competitive/market dynamics. There is also a significant lack of accountability across teams that creates a frustrating internal and external experience when troubleshooting for clients is needed. Rewarding mediocrity is also the norm which causes further frustration .
Very limited senior support for large and meaningful new business engagement (no top to top engagement to acquire large scale clients). After losing a number of deals there appears to be a slight wake up on this point though. Some leaders do not have a strong understanding of the needs of a global business and approach clients with antiquated and non scalable methods that are leaving clients unhappy.
There has been high attrition over the past few months which will continue as there has been no desire to address the causes. Some junior people are moving into senior roles quickly on account of this and management has a tendency to nickel and dime on promotions from a salary perspective.
