The franchises run to the beat of their own drums
Constantly under staffed (especially in maintenance)
Unclear business goals outside of money
No community involvement
Little to no understanding of actual sales processes, strategies or management styles
No respect for voices of experience
No accountability from ownership. Everything is placed on Club managers
Franchise Owners are typically unrealistic, childish, and overconfident in his business expectations
Management is too inexperienced, and overbearing
Micromanagement, threats and inappropriate relationships between Executive management plague the company's potential
No consistent training for frontline staff
Personal Trainers are good and have great potential but not trained enough to make a huge difference in business retention
General Management has no real authority
Derogatory verbiage is used frequently to describe frontline staff
Production bar is set incredibly low to mask ineffectiveness of Executive and senior staff
Staff gets written up for foolish things like clocking in 1 minute late, speaking their minds if unhappy, not memorizing a 5 page phone script.
Experienced management is quickly let go and unappreciated
There are video cameras and audio everywhere. (Including manager's office and staff break/changing rooms).
Private conversations are used against club management and staff in development meetings as a form of "feed-back".
