Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"People are great and are like family" ((in 12 reviews)); "They have pretty good benefits." ((in 11 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 8 reviews)); "Most team members were friendly." ((in 8 reviews)); "Work/Life balance is excellent." ((in 4 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 14 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

Aug 26, 2020

Caring through Covid

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Incredible support from CEO and President and thoughtful programs

Cons

None that create issues of a deep level

5.0

Aug 19, 2020

Good benefits and growth opportunities, work-from-home options

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Good work/life balance, generous paid time off, tuition reimbursement, and above-average work-from-home infrastructure and policies. Growing company, so many opportunities to expand your role and responsibilities. Management is receptive to experimenting with and applying the latest technologies.

Cons

Very lean staffing for non-revenue cost centers.

2.0

Aug 14, 2020

Management needs to step up and have some accountability

Vice president sba lending

Recommend

CEO approval

Business Outlook

Pros

Flexibility and some great people

Cons

Management accepts bad behavior, there’s no organization and the processes are beyond inefficient. It takes weeks for anyone to make a decision and a lot of the time you’re going in circles because no one wants to take responsibility for making a decision. Upper management is not aware of how the teams are run or what the big issues are. Management lacks the ability to be a leader and to make decisions for the best of the entire team.

Viewing 145 - 147 of 175 Reviews

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