There are too many senior managers in Cybersource and many of them don’t reside in the same region as their employees. This is a huge issue because most of your work goes unnoticed. The managers also are not held accountable for anything. They are literally non-participating and are usually not available during work hours, and you’ll only receive answers to your urgent needs after hours in email. They are the type that want you to do all the work and brief them after, which I don’t mind but nobody will ever know all the hard work you did because of that.
There are seasoned sales people who have been with Cybs for 12+ years, which normally would be a good sign. Not here! All of these sales people are completely unaccountable! They grossly abuse the seniority by never being in the office, attending meeting, or even answering emails regarding their own accounts. No exaggeration….I mean NEVER! And it’s completely acceptable. They are ONLY in the office when their manager comes into town which is maybe once a month. Cybs should use these people to foster a positive working environment and mentorship, instead they have completely missed the mark.
The original Cybersource employees are afraid of the Visa acquisition, rather than embracing it. Managers included. There is no real reason for this! Visa has been great to work for and has provided many perks and big company environment that Cybersource was missing. The reason for this fear is nearly all the original Cybersource team are lifers. Many of them have NEVER worked anywhere else, or come from such small companies that they don’t know or understand the big company culture.
