CyraCom reviews

3.2

44% would recommend to a friend

(935 total reviews)

Jeremy Woan

41% approve of CEO

32% positive business outlook

CyraCom has an employee rating of 3.2 out of 5 stars, based on 935 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CyraCom employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

935 reviews
5.0
Jan 16, 2021

Good

Recommend
CEO approval
Business Outlook

Pros

Salary increase every 6 months, opportunities to grow into different roles, quick adaptation during the COVID-19 pandemic with minimum effects to the employees.

Cons

Small center, but it's currently being expanded into another floor. No VRI yet, although the stations have already been set up.

1.0
Jan 9, 2021

Horrible work environment

Recommend
CEO approval
Business Outlook

Pros

The co workers and the supervisors try to make things smother

Cons

Work under pressure all the time, you get sanctioned and punished if the customer is not happy even if it's not your fault.

1.0
Sep 24, 2020
Recommend
CEO approval
Business Outlook

Pros

VTO is accepted Training (but not for legal matters) Frequent OT offer. Cyracom interpreter certification after approving training.

Cons

High call volume (no green at all) 10 m breaks for full time Only one 15 minute break to part timers (5h shift) Poor sound quality during calls makes it a nightmare sometimes WFH with no support. Not even pc or money for the internet bill No benefits other than salary

Viewing 925 - 927 of 935 Reviews

Glassdoor has 1,109 CyraCom reviews submitted anonymously by CyraCom employees. Read employee reviews and ratings on Glassdoor to decide if CyraCom is right for you.