Upper management is very unorganised with no proper training for the staff. Despite that we expected to work quickly within a month with not enough hours to go around allowing the time to learn. They over hire for store openings and then we are advised to ghost staff that aren't up to standards before terminating them after 3 months of no shifts. They are constantly changing policies and way of operation forcing stores to retrain all their staff once a month.
Absolutely zero training for management team, we were given a check list of duties and had to figure most of it out ourselves. Constantly getting micromanaged and instructed to micromanage the team... when we refused they said it was company standards so either follow or get written up. There is no set way to operate the store behind the scenes, so you have to establish your own way to sort the stock and communicate to the staff; once that has been set up for a few months they will tell you to change it because suddenly it's not within company standards.
They watch the cameras off-site and ask for photos of the shop floor weekly. If there's gaps in the display they don't offer solutions they just tell you to fill it (with non existent stock). Shop management team feels like glorified retail assistants rather than proper management. Only managers are allowed to open and close the store so if one was sick you find yourself working multiple 12hour days just to cover them and if you go overtime they take the hours out of your lunch break! You worked 1.5hrs of OT? Sorry that's only 0.5hrs...
There's no actual breakroom so staff are walking around the storeroom and asking questions while you are eating; many staff members started eating in their cars which is not at a close location so at least 15minutes of their break is wasted. There is no way to properly clean the store so it's just full of dust making is a health hazard for people with allergies. Not to mention on the first day when I asked if we had a mop for a spill I was yelled at and told to use paper towel.
You are expected to go through thousands of units of stock within a couple of days while also changing over displays during operating hours. They don't increase the budget for new promo periods so you have no choice but to only assign one person to the display change over and then they ask why it hasn't been done yet. There's no incentive, reward or acknowledgement for upselling items or increasing weekly sales. Outside factors are not considered so if sales drop for the week it's your fault, not because the shopping centre has no customers.
The last straw was when they hired a new manager who then began spreading misinformation and bullied me out of the workplace. My 2 weeks notice period they cut all my shifts with no hesitation so I was without pay.