DCSC reviews

4.3

82% would recommend to a friend

(10 total reviews)

Kirsten Austin

89% approve of CEO

85% positive business outlook

Reviews by job title

10 reviews

Reviews about "Compensation"

Return to all reviews
5.0
Oct 16, 2020

Customer Support Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Been working with the company for a few years now in customer support and I really like it. I don’t know what it is about DCSC, but we always have the most friendly and respectful customers. Even when they’re having issues they’re never rude or raise their voices. It’s a nice change of pace from the rest of the customer service world.

Cons

The office environment is a bit lonely. Not much interaction among coworkers.

5.0
Oct 13, 2020

Customer Support Specialist

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Been working with the company for a few years now in customer support and I really like it. I don’t know what it is about DCSC, but we always have the most friendly and respectful customers. Even when they’re having issues they’re never rude or raise their voices. It’s a nice change of pace from the rest of the customer service world.

Cons

The office environment is a bit lonely. Not much interaction among coworkers.

1.0
Apr 6, 2014

Worst work experience I have ever had.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only pro I could consider placing here would be the pay, but because of discrepancies in how employees are paid at all, I cannot. In fact, I found after leaving the company that the salary offered is not nearly enough to be considered competitive for the industry.

Cons

The atmosphere at this company leaves much to be desired. I had initially thought that this would be a good place for me to build positive business relationships and further my career. I was very, very wrong. Like others, I consider communication to be key to short and long-term success, especially in a business with so few employees. Here, communication was actively discouraged. I was in shock when I was assigned to work on a project and needed to collaborate with another employee and was threatened with termination if I continued to disrupt the office. Often, employees were assigned to tasks that overlapped or were entirely redundant. Because of the lack of communication, many hours were wasted solving with more than one person working on the same thing, but without the ability to team up and cut costs down for the company. I made the mistake of bringing this problem up when I was nearly written up for attempting to help a new hire with a question. Simply put, the lack of communication and active stance against it put a damper on productivity. There is a real "good ol' boy" network at work here. The original team has their own clique that is so tight no one else can even communicate with them. Disparaging remarks are often made to and about other employees by the veterans here, but management is so close with them that employees feel as though they have no one to turn to in order to improve their working environment. There is very little support for employees here. Newer employees are fired or forced out when the workload declines. I spent nearly two years here and warn my friends about it when they consider applying.

Viewing 7 - 9 of 10 Reviews

Glassdoor has 38 DCSC reviews submitted anonymously by DCSC employees. Read employee reviews and ratings on Glassdoor to decide if DCSC is right for you.