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DHL Express

Part of DHL

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DHL Express reviews

3.8

71% would recommend to a friend

(4,102 total reviews)
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John Pearson

78% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

4K reviews
2.0
Jun 28, 2014

Extreme Micromanagement

Recommend
CEO approval
Business Outlook

Pros

Strong international brand. Great global logistics reach. Largely hard-working employee group. They invest a lot in training and support. Often promote from within and good advancement opportunities for strong performers (but you often must be willing to relocate to another part of the country, or even outside the U.S.)

Cons

Even coming in as an experienced professional you'll be treated like a recent college grad that must be completely molded into the person they want you to be. Extremely long work hours, stress, and lesser product offering than competitors (no domestic, no international economy, etc.). Very short-term commission structure so your salary is often only as good as the work you've done in the past 1-2 months and often the way your performance is based on is how well you've done in the past few weeks. Too many layers of management and managers that spend too much time constantly finding ways they want to improve you instead of allowing a successful salesperson a bit of space and a break from over-management. Way too much red tape to get simple things accomplished. Everything you need to do with day-to-day tasks, there is a form to fill out and a lengthy process. If you're of an entrepreneurial mindset stay extremely far away. The culture is one of exposing each employee's short-comings to their peers and reprimanding them in front of the group. Too little concern for work-life balance. The hours that you'll put in, 10 vacation days to start is hugely inadequate. There's a general feeling that you're working in a sales group that's only a small notch above auto-dealership sales.

4.0
Jun 24, 2014

Customer oriented

Recommend
CEO approval
Business Outlook

Pros

Key pros are: + Focus on customer + Clear understanding of employees value to achieve clients satisfaction. + Outstanding middle management. + International brand awareness Really it was a good professional experience to work in DHL and I strongly recommend to join the yellow company.

Cons

Strategic failures that have resulted in the purchase of local businesses that have finally been undersold.

3.0
Jun 15, 2014

Worked at DHL Express for 7 years

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The most international company in the world, bravado, dynamic, plenty of challenges, management pay can be very good

Cons

Old-boys club: no way to get up if not part of inner circle. HR is probably the worst anywhere: bureaucratic, two-faced, poorly organised and will screw you when they can.

Viewing 3874 - 3876 of 4,102 Reviews

Glassdoor has 6,185 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.