Is DISH a good company to work for as a Advanced Technical Support Representative?

Advanced Technical Support Representative professionals working at DISH have rated their employer with 2.0 out of 5 stars in 55 Glassdoor reviews. This is a lower than average score with the overall rating of DISH employees being 2.7 out of 5 stars. Search open Advanced Technical Support Representative Jobs at DISH now and start preparing for your job interview by browsing frequently asked Advanced Technical Support Representative interview questions at DISH .

What are the top reviewed jobs at DISH?

Customer Service Representative (358) , Technician (284) , Field Service Technician (180) , Inside Sales Representative (147) , Account Executive (145) , Retention Specialist (105) , Manager (103) , Field Service Manager (102) , Sales Associate (99) , Sales Representative (80) , Operations Manager (77) , Software Engineer (77) , Installer (66) , Business Analyst (63) , Inventory Specialist (62)

What are the pros of working at DISH according to real employee reviews?

"The pay was good and after a month or so the mastery of skill sets is very beneficial." ((in 672 reviews)); "The people are great and the advancement is there if you want to work for it." ((in 396 reviews)); "training is good and you get up training almost every week." ((in 166 reviews)); "Great coworkers and the downtown location was very fun" ((in 135 reviews)); "Working at Dish I made good money and a lot of money I made $85K by September." ((in 130 reviews))

What are the cons of working at DISH according to real employee reviews?

"Terrible benefits (potential new hires have rejected offers solely on the awful benefits package alone.)" ((in 456 reviews)); "Upper management is clueless and will belittle you any chance they get." ((in 205 reviews)); "Long hours: Entry level positions are mostly hired full time with 40 hour a week schedules." ((in 186 reviews)); "No work life balance have to pick up slack from other workers never know what time you'll be off" ((in 183 reviews)); "CPAW isn't a culture anyway and the real culture at dish is toxic and stifling." ((in 170 reviews))

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DISH Advanced Technical Support Representative reviews

2.0

0% would recommend to a friend

(55 total reviews)

Charlie Ergen

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

5.0

Diversity & inclusion

4.8

Culture & values

4.3

Compensation and benefits

3.8

Career opportunities

3.6

Work/Life balance

1.0

Senior management

Advanced Technical Support Representative employees have rated DISH with 2.0 out of 5 stars, based on 55 company reviews on Glassdoor. This indicates that most Advanced Technical Support Representative professionals have a poor working experience there. DISH is rated 44% below average by Advanced Technical Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

55 reviews

2.0

Aug 18, 2012

Schedules,product training, difficult metrics. Poor work life balance.

Advanced technical support representative

Recommend

CEO approval

Business Outlook

Pros

People, immediate and site management. Resource center for agents is top notch The products and services are great.

Cons

Last minute/mandatory overtime.School is extremely difficult. Support products with little training. Training often interrupted due to call volume. Required to take calls in another language during special events. Recent shift requiring sales on each call. QA (quality assurance) directed to deduct score if no sales attempted regardless of call type. AHT/QA/CS/repeat calls/NPF/QOD/sales metrics at cross purposes.To do one well means another one likely suffers. How many balls can you juggle? Extremely stressful. Evaluation with so many metrics and scores that change due to 'a system issue' make PFP (pay for performance) dodgy at best. We feel devalued and bamboozled.

2.0

Aug 16, 2012

Difficult job to endure

Advanced technical support representative

Recommend

CEO approval

Business Outlook

Pros

I love the people I have worked with at DISH through the years, and I love helping customers. I just wish I could stick to just helping them.

Cons

No employee loyalty. Inconsistent goals -- I may be well above goal normally, but for shift bids it doesn't matter. As a many-year rep considered one of the best in the building, I still get one of the worst shifts. Sales matters more than fixing things for tech support reps. Minor mistakes in what you say affect your QA scores, Customer satisfaction surveys greatly impact your standing, even when they are reviewing the company or what the previous agent did. Little or no chance to get holidays off. Even after many years of service I still only get 3 weeks off a year, and I MIGHT be able to get a holiday but it has varied each year. If you're not willing to move to Denver (headquarters), there is little to no upward mobility. Some positions are actually a step down in pay for regular agents.

4.0

Jul 26, 2012

The good, the bad, the day in a life at dish

Advanced technical support representative

Recommend

CEO approval

Business Outlook

Pros

Good opportunity to move up in the company

Cons

Hard to get days off and time with family

Viewing 52 - 54 of 55 Reviews

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DISH Advanced Technical Support Representative reviews

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Schedules,product training, difficult metrics. Poor work life balance.

Difficult job to endure

The good, the bad, the day in a life at dish

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