Pros
About 2.5 years ago, we started noticing some big changes in the company:
- Systems were upgraded for dispatch, work force management, ERP, CRM, etc. This makes a big difference in the day-to-day life of a tech since we use these systems for work orders, closing work orders, route planning, and inventory
- HR starts caring about employees. This means better benefits, more vacation time, and slightly higher pay.
- Metrics system: Now techs are evaluated and assessed through baseline metrics
- More marketing: the new CEO Clayton has invested a lot in marketing and this has improved the company outlook as well as company morale.
- better products: The Hopper has been a hit and it's actually made lives for techs easier since we install mostly the same equipment
Charlie is back focused on strategy, while Clayton is doing the ops. It seems like the company is doing well, and this has a real profound influence on day to day operations since we're proud of the brand.
Techs who are successful in my experience are those who are independently driven, have a high regard for work done well, and those who prefer to work long hours 4 days a week over 5 shorter days.
Cons
Dish is still a giant corporation. The shift towards metric-based assessments is good overall, but sometimes it's unfair to techs in unique geographies or serve different demographic subscriber bases.
