DISH Retention Sales Representative reviews

2.8

31% would recommend to a friend

(136 total reviews)
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Charlie Ergen

77% approve of CEO

4% positive business outlook

Sales/Retention Representative employees have rated DISH with 2.8 out of 5 stars, based on 136 company reviews on Glassdoor. This indicates that most Sales/Retention Representative professionals have an average working experience there. DISH is rated 22% below average by Sales/Retention Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

136 reviews
1.0
Jan 9, 2025
Recommend
CEO approval
Business Outlook

Pros

you meet some good people can make decent money if you like being on the phones all day

Cons

it's a call center, so everything is timed, they get mad at you for going 1 minute over lunch, also if you have to use the bathroom it comes out of your break time. Unbelievable. High turnover job and I see why. customers are calling in everyday to cancel and you have to convince them DISH is better than streaming LOL

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DISH Response
1y
Thank you for your candid feedback! We are glad to hear that you enjoyed working with your peers and that the pay was up to standard. We understand your concerns about your break time and the type of work you were completing. We wish you luck with all of your future endeavors!
1.0
Dec 30, 2024

A dying poorly run company

Recommend
CEO approval
Business Outlook

Pros

It was remote work. That's it.

Cons

These guys set unrealistic retention expectations and gas light you into believing that you are the problem. They encouraged me to drag out the cancelling process with customers in order to boost my numbers. I couldn't have left this job fast enough. The Company from the top down is poorly managed.

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DISH Response
1y
Thank you for sharing your perspective. We're glad you found value in the remote work aspect of your role. We understand that retention roles can come with unique challenges, and we appreciate your candid feedback regarding expectations and processes. Your insights help us identify opportunities for improvement, and we encourage open dialogue to enhance the employee experience. We wish you all the best in your future endeavors!
4.0
Dec 20, 2024

Dish

Recommend
CEO approval
Business Outlook

Pros

Overtime and commission is always flowing

Cons

Long hours and talking to people

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DISH Response
1y
Thank you for taking the time to share some thoughts with us! We are glad to hear that you feel valued with your current compensation! We understand that the hours and some calls from customers can be taxing at times, but thank you for your dedication! We wish you continued success with your career with DISH!
Viewing 13 - 15 of 136 Reviews

Glassdoor has 8,277 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.