Is DISH a good company to work for as a Tech Support Representative?

Tech Support Representative professionals working at DISH have rated their employer with 2.1 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of DISH employees being 2.8 out of 5 stars. Search open Tech Support Representative Jobs at DISH now and start preparing for your job interview by browsing frequently asked Tech Support Representative interview questions at DISH .

Does DISH pay Tech Support Representative employees well?

Tech Support Representative professionals rate their compensation and benefits at DISH with 2.9 out of 5 stars based on 46 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Tech Support Representative salaries at DISH.

What are the top reviewed jobs at DISH?

Customer Service Representative (358) , Technician (284) , Field Service Technician (180) , Inside Sales Representative (147) , Account Executive (145) , Retention Specialist (105) , Manager (103) , Field Service Manager (102) , Sales Associate (99) , Sales Representative (80) , Operations Manager (77) , Software Engineer (77) , Installer (66) , Business Analyst (63) , Inventory Specialist (62)

What are the pros of working at DISH according to real employee reviews?

"The pay was good and after a month or so the mastery of skill sets is very beneficial." ((in 658 reviews)); "The people are great and the advancement is there if you want to work for it." ((in 399 reviews)); "training is good and you get up training almost every week." ((in 174 reviews)); "Working at Dish I made good money and a lot of money I made $85K by September." ((in 134 reviews)); "Great coworkers and the downtown location was very fun" ((in 122 reviews))

What are the cons of working at DISH according to real employee reviews?

"Terrible benefits (potential new hires have rejected offers solely on the awful benefits package alone.)" ((in 463 reviews)); "Upper management is clueless and will belittle you any chance they get." ((in 204 reviews)); "Long hours meant that you wouldn't always be getting home at the expected time." ((in 194 reviews)); "No work life balance have to pick up slack from other workers never know what time you'll be off" ((in 179 reviews)); "CPAW isn't a culture anyway and the real culture at dish is toxic and stifling." ((in 171 reviews))

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DISH Tech Support Representative reviews

2.1

77% would recommend to a friend

(46 total reviews)

Charlie Ergen

Not enough data to show CEO approval

3% positive business outlook

Ratings by category

2.9

Compensation and benefits

2.7

Work/Life balance

2.4

Diversity & inclusion

2.3

Culture & values

1.6

Career opportunities

1.3

Senior management

Tech Support Representative employees have rated DISH with 2.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Tech Support Representative professionals have an average working experience there. DISH is rated 41% below average by Tech Support Representative professionals compared to other employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

46 reviews

3.0

Jun 29, 2011

It was different

Customer service representative iii/tech support

Recommend

CEO approval

Business Outlook

Pros

the pay with pay for performance was better then most.

Cons

communication between management supervisors to the employees is awful and it's vague the majority of the times. Constant changes to quality metrics and failure to update and give the info to the agents made for a ton of bad scores and no pay for performance pay.

2.0

Nov 17, 2010

Think Carefully About Working Here

Customer service representative iii/tech support

Recommend

CEO approval

Business Outlook

Pros

Time goes very quickly while working. The training program is not bad though some of the information you learn will be outdated by the time you actually get to work the phones. Most of the people have been promoted from within so you have a good chance of working with/for someone who can relate to issues you have with customers or their satellite systems.

Cons

Getting time off can be difficult due to the fact that call centers are required to have a certain number of hours scheduled for each shift. The management teams don't seem to have much contact with the agents...I know of one manager who never even bothered to introduce himself to his agents until he had been in position for well over a month. Mandatory overtime is common which can be OK but it can also be a drag when it continues day after day, week after week. Full timers should be aware that the company demands that you subordinate your entire personal life to work commitments.

4.0

Mar 20, 2010

Former employee that has been dislocated.

Customer service representative iii/tech support

Recommend

CEO approval

Business Outlook

Pros

The opportunity for improvement and growth is there. Feedback on your work so you know how to improve. Good starter job.

Cons

Constant schedule changes. Mandatory overtime. The pay is good to start for an entry level job, but as you gain experience it's probably better to take that experience and get another job somewhere else and get better pay.

Viewing 43 - 45 of 46 Reviews

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DISH Tech Support Representative reviews

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It was different

Think Carefully About Working Here

Former employee that has been dislocated.

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