2.0
Feb 28, 2014
Recommend
CEO approval
Business Outlook
Pros
bonuses for csr's on Turn-On/Disconnect team, ability to make a difference with customers, co-workers are great, ability to move up in the company, cafeteria is awesome
Cons
care more about handle time than actual customer service, favoritism, lazy supervisors, you are treated like a 5 year old with superiors always over your head, quality assurance is very petty and will knock down your scores for saying things like "that" instead of "service"...MANDATORY OVERTIME that makes it hard for you to have life or take care of child care issues