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      DailyPay

      Engaged Employer

      DailyPay reviews

      3.4

      57% would recommend to a friend

      (312 total reviews)
      avatar

      Nelson Chai

      38% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      DailyPay has an employee rating of 3.4 out of 5 stars, based on 312 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DailyPay employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      312 reviews
      3.0
      Feb 10, 2022

      Employees deserve better

      Custimer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fast growing company so moving up within comps you has happen quickly. Loved the people I worked with directly

      Cons

      Very demanding work environment and culture. Senior leadership was not supportive of work/life balance. Only cared about revenue/reputation versus employee well being. Compensation is very divided depending on position.

      avatar
      DailyPay Response
      4y
      Thanks for your input. At DailyPay, the wellbeing of our employees is a big priority for us, and our culture and policies are reflective of that priority. We encourage our employees to plan time off and communicate directly with their supervisor. We provide our customer service representatives with 15 PTO days and 9 paid holidays per year as well as full access to an Employee Assistance Program (EAP). Additionally, our workforce management team ensures that we are properly staffed to provide the best service for our customers. Please reach out to peopleops@dailypay.com if you have any questions or additional feedback.
      3.0
      Feb 8, 2022

      Mixed bag

      Business analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Industry leading fintech product in high demand. -Fair starting salary and good benefits. -Great boss and leader who elevated my marketability and earnings potential. -Opportunities to take ownership of high impact projects. -Valuable experience as a subject matter expert for all data and analytics requests in the revenue org. -I came across a handful of genuinely good people here.

      Cons

      -Level of reliance on this role did not align with compensation and title. -Broken processes made it near impossible for this role to function efficiently. -Lack of accountability for poor performance while competent employees were left to fill in gaps. -Very frustrating stalemates between departments in terms of project ownership. -Power imbalance strongly in favor of Sales leadership. -From a data perspective, it seemed near impossible to nail down basic KPIs and build accurate reporting. There was a refusal by many to move away from Google sheets and streamline data collection/processes. Because of that, reporting was rarely reflective of reality. Additionally, this role was expected to single handedly bridge an extremely wide gap between data engineering and non-technical roles.

      avatar
      DailyPay Response
      4y
      Thanks for sharing. Here at DailyPay, we value our employees and are committed to supporting every employee personally and professionally. As we scale for rapid growth, we appreciate everyone’s feedback in improving our processes and culture. We encourage you to reach out to peopleops@dailypay.com for any additional feedback.
      4.0
      Jan 26, 2022

      Good Place to Work but still has a ways to go

      Customer support agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      It seems that the company really cares about its people at every level. The benefits are fantastic and they seem to want to listen. Overall the company has some great opportunities

      Cons

      You can feel like you're alone on an island and many times not really sure what direction to take to be able to give the support that the customers deserve to have and can be extremely challenging and highly stressful at times so it gives you a lot to think about on a daily bases as the company is trying to put things in place.

      avatar
      DailyPay Response
      4y
      Our customer support agents are at the forefront of DailyPay and how we assist our users, and we are so happy that you feel cared for, and listened to. We are continuously evaluating training updates in order to set up our agents for success. With any challenges you may be facing with additional support and guidance, we encourage you to share these concerns during weekly 1:1’s with supervisors and on our coaching channel dedicated to real-time questions and support during calls to help you learn and grow. Here at DailyPay, we take pride in the comprehensive benefits that we provide for our employees - including an Employee Assistance Program (EAP) with additional services to support your job performance, health, mental and emotional well-being. Thank you for sharing.
      Viewing 232 - 234 of 312 Reviews
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      Glassdoor has 331 DailyPay reviews submitted anonymously by DailyPay employees. Read employee reviews and ratings on Glassdoor to decide if DailyPay is right for you.