Dashlane reviews

The company rapidly deteriorated in almost every aspect. The upper echelon consisted of the usual suspects who were evidently unsuitable for their roles, especially when they exhibited such a lack of connection and reliability in demonstrating and delivering clear, concise, and visible leadership skills. The entire leadership team was fragmented, alienated from each other and from the employees, and some people attained those positions mainly because manager A favored person B and granted them a promotion rather than people ascending to a management position based on merit (being a manager is one thing, a leader is another, and the latter was sorely deficient at Dashlane). Communication about changes was consistently poor, every single week there was a different plan for the products, plans, and the company, so the strategy was chaotic and inconsistent, they rewarded the employees that they were friends with and not the ones working harder and contributing more, and, on top of it all, they lied flagrantly to your face - which was a blatant disregard for a person's intelligence. The same month they dismissed multiple people in one area, due to "not being able to have as many people in those roles", they recruited half a dozen people for the exact same roles! And later they intended to introduce AI to replace otherwise people-oriented positions and projects. So ask yourself if you really want to expend your effort working for a company that cannot even adhere to its own philosophy of "transparency", and where "we're a family" supersedes actual communication, quality, on top of a dysfunctional leadership team that is sinking the ship rapidly. I certainly would never endorse working here to anyone. Especially with the pay not even being competitive anymore.

Let’s start by talking about the product: they promise so much and deliver so little. The product itself is buggy and it never really delivers what users are waiting for. A fair example is autofill, the big feature Dashlane is so proud of, yet, it rarely gives you the smooth experience you’re expecting. In general, bugs reported take forever to get fixed and leadership expects you to deliverer the news to the users with one email, no questions asked. Because you know, it is what it is and you have to move on! They also expect customer satisfaction, which is a bit hard if your product has so many flaws and your guidelines/resources are weak, isn’t it? Now let’s talk about what they expect from you if you’re a customer support representative, a senior cx support representative or even a B2B expert: robots. Robots but with a human touch! How? By asking you targets that are impossible to reach, expecting you to give 200% of yourself everyday because they need “efficiency”. Be faster with your responses, use macros, write less, write more, think ahead, show you’re a real person. But again, be fast! Faster! Look at your numbers! You’re not reaching your target! If you’re working for Dashlane (in the CS dept, at least) please don’t forget to keep track of every single minute you’re working on a ticket, every single meeting, break. Don’t you dare to take a minute to stop and breathe. Next topic: transparency. I wonder where did that go or where is Dashlane keeping it. Sure, companies grow, things change and you need to adapt but, don’t you need to keep your employees informed, engaged and motivated? I guess Dashlane prefers to change processes, guidelines, targets, career progression processes from one day to another and tell you “this is how it’s going to be from now on”. Then you can ask why, sure you can. What will you hear? A hand full of nothing. “Restructure” was one of the words that was so used to justify so many changes. I could go on and on about so many things that are incredibly wrong about how this company is running things but here are the main points you have to keep in mind: - Leadership doesn’t listen - People are being let go, some are leaving by their own, some have been away for a long time because of a burnout - They radically changed since last year and you’re no longer able to take ownership of your career here - Promotions don’t happen and when they do, they’re shady. Dashlane was so so proud to say that this was far away from being a toxic call center environment. Funny enough, they managed to get themselves there!