Datadog Customer Success Manager (CSM) reviews

3.8

66% would recommend to a friend

(19 total reviews)
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Olivier Pomel

91% approve of CEO

79% positive business outlook

Customer Success Manager CSM employees have rated Datadog with 3.8 out of 5 stars, based on 19 company reviews on Glassdoor. This indicates that most Customer Success Manager CSM professionals have a good working experience there. Datadog is rated in line with the average (within 1 standard deviation) by Customer Success Manager CSM professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

19 reviews
4.0
Jun 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Good culture, decent welfare and benefits. Leadership is supportive

Cons

Technical, product team aggressively rolling out new products/features with no proper comms that leave CS dealing with the aftermath when bill explodes

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Datadog Response
3d
Thanks for sharing your experience. It's great to hear that the culture, welfare, benefits and leadership support have stood out. We also appreciate the feedback on product communication and the impact change can have on teams. We encourage you to continue raising this feedback with your manager or PBP who can support you.
5.0
Dec 9, 2025
Recommend
CEO approval
Business Outlook

Pros

Great culture, premium product, superb colleagues Decent benefits

Cons

Would be great to get better pay and a sabbatical benefit

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Datadog Response
5mo
We’re glad to hear that the culture, colleagues, and product have been highlights of your experience at Datadog. We also appreciate you noting areas you’d like to see improved. Thank you for sharing your perspective.
Viewing 1 - 3 of 19 Reviews

Glassdoor has 1,936 Datadog reviews submitted anonymously by Datadog employees. Read employee reviews and ratings on Glassdoor to decide if Datadog is right for you.