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      Datadog

      Engaged Employer

      Datadog reviews

      4.0

      75% would recommend to a friend

      (1,613 total reviews)
      avatar

      Olivier Pomel

      91% approve of CEO

      78% positive business outlook

      Ratings by category

      4.0

      Culture & values

      4.0

      Diversity & inclusion

      3.8

      Work/Life balance

      3.8

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Senior management

      Datadog has an employee rating of 4.0 out of 5 stars, based on 1,613 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Datadog employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      3.0
      Apr 1, 2022

      If you're not in Sales..... I wouldn't recommend

      Customer success
      Recommend
      CEO approval
      Business Outlook

      Pros

      + great company name, good visibility on your resume + good benefits, ie. unlimited pto, fitness reimbursements + promotion opportunities, although only if you are in Sales (expect around 7 months) .... otherwise, your promotion is going to take more than twice as long (1.5 to up to 2 years even if you are hitting your targets like Sales... lateral moves in CS are also not encouraged)

      Cons

      - bad operations that cannot scale, terrible for a company that's expanding so quickly; ie. CS calculates credit requests & reviews billing spikes or errors before the bills are sent out. Finance is overloaded, and there's only 1 team in the US handling bills or collections. Customers sometimes get charged for the wrong invoice ie. Solutions Engineering team is overloaded with support tickets and cannot catch up. Customers are frustrated when tickets take more than 2 weeks to respond to.... and who do they turn to with these technical issues? CS reps who don't have technical backgrounds and have to scramble for answers ie. Last minute Product metering/billing - letting customers know they will be billed for a product 2 weeks in advance is not sufficient, especially since they need the headspace and manpower to switch things off or get budget approval. When we revert this internally, management says our teams are busy and overworked. Don't you see a trend here? ie. CS is a catch-all, and that's not going to change here. Sure, they say our CS org is great and flexible because we can manage with all these problems - billing, support, product - but we're drowning. Our product-led growth we're so proud of is because of the rigorous sales KPIs they've set for CS. We also barely bat an eye at churn, and that's why they don't see the struggles on a rep level. Forget properly taking a break here if you're in CS, because you will neglect your KPIs and can forget about promotion. There's also no template for QBRs, etc. It's all about making do by yourself, and managers here who don't work on the ground are never going to understand the woes you share with them

      avatar
      Datadog Response
      4y
      We appreciate you taking the time to leave this review. As a company, we recognize the hyperspeed growth we're experiencing right now, as well as both the positives and challenges that presents us. We're glad you hold our company name and brand in high value, and enjoyed the robust benefits we offer our employees to ensure they feel empowered to grow both personally and professionally. As we grow at this rapid rate, we're continuing to re-explore and re-evaluate our current processes to attempt to correct them so they scale alongside us, but do ask for patience as we navigate these growing pains together as a team, department and company. Our recruiters are hard at work building out our Customer Success teams to ensure we do have the support needed to provide our customers with remarkable service, as well as to ensure the success of employees across the department. We have also just opened a Director of Customer Success Operations role, and are adding resources to focus specifically on billing to help ease some of these pain points. We will make sure to share this feedback with our People Business Partner team so that we can take action on these pain points you've mentioned as we continue building a better Datadog together. Thank you for all you contributed to Datadog, and we wish you the best of luck on your next adventure.
      5.0
      Apr 1, 2022

      Solid place

      Junior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really like the people and culture. Tools are good too.

      Cons

      Need more vision for non core products

      avatar
      Datadog Response
      4y
      Thank you so much for this feedback and for sharing your experience at Datadog. We're excited to hear that you loved working with other Datadogs amidst our friendly, inclusive workplace culture. Meanwhile, feedback like this helps us understand both what we're doing well and where we still have room to improve, so thank you again, and we're glad to have you on the Datadog team!
      5.0
      Mar 29, 2022

      Not perfect but a pretty amazing place

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company is great. Friendly people, everyone willing to help. Share price is great. Great direction in terms of technology, and well ahead of the competition. A lot of growth in terms of revenue, and a lot of internal promotions.

      Cons

      Some process to navigate when getting things done. Its a company coming to terms with its size.

      avatar
      Datadog Response
      4y
      Thank you so much for taking the time to leave this review. Our people truly are our greatest perk, and we love to hear that you feel welcomed by your colleagues and are able to turn to your team for support and guidance. Innovation is a core pillar of our culture, and our technology continues to grow and adapt to the world-class platform it has become today. We believe in the growth of our people and will always do all we can to ensure their success, as well as to provide resources and guidance for them to progress in their careers. We do recognize the hyper growth environment we're in and the processes that we're adapting to scale more efficiently with us over time, and will absolutely keep this feedback of simplification in mind as we review and revamp these processes. We appreciate all you do for Datadog and are grateful to have you on the team!
      Viewing 1186 - 1188 of 1,613 Reviews
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      ReviewsDatadog reviews

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